1. What Personal Information We Collect
We may collect personal information including, but not limited to:
- Name
- Email address
- Phone number
- Business name
- Property address(es)
- Billing and payment details
- Any information you provide when contacting us, booking our services, or communicating with us
We may also collect non-identifiable information such as browser type, IP address, and website usage data for analytics purposes.
2. How We Collect Personal Information
We collect personal information in a number of ways, including:
- When you contact us via our website, email, phone, or social media
- When you book or enquire about our services
- When you subscribe to communications or provide information voluntarily
- Automatically through cookies and similar technologies on our website
3. Why We Collect Personal Information
We collect and use personal information for purposes including:
- Providing real estate photography and related services
- Responding to enquiries and communicating with clients
- Managing bookings, invoices, and payments
- Improving our services and website functionality
- Marketing and promotional activities (where permitted by law)
- Complying with legal and regulatory obligations
4. Disclosure of Personal Information
We may disclose personal information to:
- Contractors or service providers who assist us in operating our business (e.g. website hosting, payment processors, editing services)
- Professional advisers such as accountants or legal advisers
- Government authorities where required by law
We take reasonable steps to ensure third parties handle personal information in accordance with privacy obligations.
5. Overseas Disclosure
Some third-party service providers we use (such as cloud storage, email, or analytics services) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with Australian privacy laws.
6. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable timeframe and in accordance with the Privacy Act 1988 (Cth).
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to enhance user experience and analyse website traffic. You can disable cookies through your browser settings, although this may affect website functionality.
9. Complaints
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us and provide details of your complaint. We will investigate and respond as soon as reasonably possible.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website, and the updated version will take effect immediately upon posting.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:
Eight Photography
Melbourne, Victoria, Australia
Website: https://www.eightphotography.com.au/
Email: [email protected]